How to report a complaint or a side effect

Although our products are tested extensively in clinical trials before they are authorised, not everything is known about their side effects until they have been used by many people over time.

Novo Nordisk routinely monitors the safety of all our products. By reporting complaints and side effects, you are giving us important feedback which will ultimately help us take appropriate actions and to provide better instructions for how to use our products.

What information to provide

When reporting complaints or side effects please provide the following information if possible:

• Name of product (brand name)?
• What disease is the product used for?
• How do you take the product (dose, how often)?
• What is the product batch number?
• If it concerns a product fault: Which product part and product function is affected? How did the fault occur? Is a sample available?

• Description of the suspected side effect including whether you have recovered from the event
• When did the side effect occur?
• Are you experiencing other medical conditions?

• Gender
• Age, date of birth or  age group (e.g. child, adolescent, adult, elderly)
• Country of residence

• Name
• Contact details

All personal information reported in relation to a complaint or a side effect will be processed in accordance with applicable data protection legislation:

• Your report is used solely for the scientific evaluation of the medicine and product quality
• Side effects are filed in our global safety database and the data is regularly analysed for overall patterns
• Novo Nordisk may share reported complaints and side effects with health authorities as mandated by law. However, no personally identifiable details will be shared
• Novo Nordisk will retain the data as long as required by law